RETURNS & EXCHANGE

We only accept an exchange in case of a manufacturing defect or size issue. In such a case you may return the product within 7 days of receiving the product in the original packaging, kindly do not remove the original tags and also fill the exchange form. You need to mail within 48 hours of receiving the goods to notify us of the issue. We will replace it with another style available in our inventory. We usually do not refund the amount but offer an exchange policy. We do not expect exchange on discounted items or customized items. Once we receive the goods our sales team will take care of the issue and dispatch the correct product.

All exchanges are based on the local jurisdiction.

DOMESTIC RETURNS AND EXCHANGES AND REFUND AND REPLACE

Please drop an email sangita@softstory.in in case of an issue when you receive a product from us. This should be done within 48 hours with a list of the reasons for the exchange. After confirmation from our shipping team please dispatch the product to our office address. Please pack the product in the original packing along with the tags of the same. Kindly ensure to keep the tracking details of the parcel until received by us. We are not responsible for the item lost during transit.

INTERNATIONAL RETURNS

We do not exchange products shipped internationally unless there is a major issue with quality or design. With international orders at the time of receiving an order we are very careful in the sizing we offer and your choice of the product since the return is extremely difficult. We encourage the customer to communicate with our sales team at sangita@softstory.in or whatsapp/call on 00 91 9825324174 to double check size and design and any other query before placing the order.

But in case of an unavoidable circumstance created where the product does not fit or you face any issue please mail us at sangita@softstory.in immediately after receiving the product, and we will take care of the issue over the mail. In case replacement is the only option then the customer must take care of return shipping. The shipping charges for the return are to be paid by the customer including any additional outbound and/or inbound duties and taxes. Softstory takes care of providing a suitable replacement as per customer’s choice from the goods available in our inventory along with shipping back where the customer pays for the shipping charges and duties. Any kind of international refunds will not include taxes, tariffs, shipping charges, and duties